From August 30th thru September 2, 2010, Meridian employees will be working with ServiceElements, an Arizona based service training company that focuses on Aviation workshops. The theme of the workshops will be “Building a Service Culture” which is based off of a book published by Mario Martinez and Bob Hobbi, both of ServiceElements. “The purpose of inviting ServiceElements to work with our staff, is so that we can hone our customer service skills” said Betsy Wines, VP of Customer Service and Human Resources. “We know that our people and facility have been recognized nationally in the Professional Pilot Prase Survey, AIN FBO Survey, and FltPlan.com Pilots Choice survey, but we always feel we can do better.” This will be the fifth time that Meridian has worked with ServiceElements.
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