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Executive Terminal (FBO) General Meridian Hayward Meridian Teterboro Uncategorized

Meridian Ranks Among Top FBOs in Industry Surveys – Hayward and Teterboro Both Receive Recognition for Outstanding Service

Meridian, the award-winning private aviation company, is pleased to again be recognized among the nation’s best Fixed Base Operators (FBO) in two of the industry’s leading surveys. In the Aviation International News (AIN) annual FBO survey, Meridian Teterboro was voted among the Top 5% of all FBOs in the Americas and was the only FBO from the Northeast region, which includes the NYC metro area, recognized in that category. Meridian’s West Coast FBO, Meridian Hayward, was ranked in the Top 10% for the first time, and was listed among the Top 3 FBOs in the San Francisco/Oakland area.

In the Professional Pilot (ProPilot) annual PRASE survey, Meridian was rated the #1 FBO at Teterboro Airport and ranked #13 among all US FBOs. Meridian was also voted the #7 Best Independent FBO in the country. Meridian is the only independently owned FBO at TEB, and has operated under the same family ownership since 1946.

Both surveys also recognize individual customer service performance, and Meridian is proud that several of our employees were honored. Victor Seda, Customer Service Manager at Meridian TEB, ranked #3 among the best Customers Service Representatives (CSR) in the ProPilot survey, while two other CSRs were acknowledged by AIN in the “Above and Beyond” category. Jenny Deitschman, Customer Service Supervisor at Meridian HWD, and Betsy Wines, VP of Customer Service at Meridian TEB, were both recognized for their dedication, commitment to excellence and always putting the customer first.

“Since Meridian Hayward opened its doors in 2016, our team has worked hard to provide the same level of outstanding service that customers have come to expect from Meridian,” said Carlos Rodriguez, Hayward’s General Manager. “We are honored that our customers appreciate our efforts and rate our FBO so highly.”

“It is rewarding that our continued commitment to be the best is recognized and appreciated by our customers,” said Steve Chandoha, Meridian President. “We are proud of our legacy of exceptional service and sincerely thank our customers for their support and confidence in us.”

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Executive Terminal (FBO) General Maintenance Meridian Teterboro

Duncan Aviation’s Teterboro Satellite Moves To Meridian’s Hangar, Adds Airframe-Specific Services


Duncan Aviation is pleased to announce it has moved its Teterboro, New Jersey, Satellite into hangar space provided by long-time Teterboro Airport (TEB) Fixed Base Operator (FBO) Meridian. Duncan Aviation and Meridian will offer complementary services for their mutual customers: Duncan Aviation will continue to provide avionics repair and installation services and has added some airframe-specific services, as well. Meridian will continue to offer the FBO services they have proudly and safely offered for the last 70 years.
For the past year, Duncan Aviation and Meridian have been in discussions, as both companies wanted to continue offering airframe services on the field. Over the last several months, Duncan Aviation has added equipment and staff and gained FAA certification for its new facility and new airframe-specific services.
As a demonstration of the goodwill between the two companies and the continuity of the airframe services offered at TEB, Duncan Aviation hired former Meridian Airframe Technician Michael Kotosky to head its airframe team.
“Mike came to me and said he’d like to help build our airframe shop,” says Manager of the Duncan Aviation Teterboro Satellite Jeff Glanville, “and we feel fortunate to have him. With his expertise, we’re building this from scratch. We’ve been approved by the FAA for airframe work, and our Ops-Specs now reflect that.”
Kotosky really enjoyed working for Meridian, and he’s especially pleased with the new relationship forged by the two companies. Although he’s worked on the same field as Glanville and his team for the last three years, he was nonetheless taken aback by all Duncan Aviation has to offer customers.
“I knew about Duncan Aviation’s avionics abilities, but until I visited the full-service Duncan Aviation facility in Lincoln, Nebraska, I had no idea all of the products and services Duncan Aviation has to offer its customers,” says Kotosky. “I am amazed and grateful for the support I’m receiving from everyone throughout Duncan Aviation, and I’m especially excited for our airframe potential here in Teterboro.”
After attending Stratford School for Aviation Maintenance Technicians in Stratford, Connecticut, and earning his A&P licenses, Kotosky worked at Bombardier’s Hartford Service Center for four years, and then joined the team at Meridian.
Since 1992, Duncan Aviation has provided avionics support at Teterboro, but the team would have to send customers elsewhere for airframe services
“I believe adding airframe services, such as small inspections, Chapter 12 services (oxygen, tire, strut, and fluid services), brakes, and squawk work, among others, is a great convenience for our customers. Combined with the FBO services Meridian offers, we’re now a one-stop shop,” says Glanville. “Less than 40 minutes away, we have our Duncan Aviation team at Morristown, and they can provide full battery support, and we have our Rapid Response Team (RRT) located in Wilmington, Delaware, so they can come here and provide engine support for our customers who need it.”
Kotosky adds, “In the near future, we intend to add equipment and technicians and continue to grow our airframe services for our customers. We have a 1500-hour inspection scheduled on a Global, and the Duncan Aviation RRT will be here to do the engine work. As an added convenience for our customers, billing for Duncan Aviation’s services will go through Meridian, so there will be only one bill to contend with.”
“As our colleagues at Duncan Aviation noted, having them located at our facility will be a great benefit for customers,” said Meridian President Steve Chandoha. “Duncan Aviation’s commitment to excellence mirrors Meridian’s, so we’re very pleased at the additional capabilities we will be able to offer customers.”
Manager of Duncan Aviation’s Satellite Operations Matt Nelson says this new relationship with Meridian will allow both companies to do what they do best as they serve customers in the area.
“Our relationship with Meridian allows both of us to build on our brands and continue to create a strong, local presence,” says Nelson.

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Executive Terminal (FBO) General Meridian Cares

Meridian Rallys to Support Thanksgiving Food Drive

Meridian Cares, the company’s Social Corporate Responsibility Committee, stands behind donations by staff members from all departments. In total, there were 12 full boxes of food donations for Eva’s Village.

Today representatives from Eva’s Village, located in Paterson, NJ, will be picking up 12 boxes of food items and gift cards donated by Meridian employees as part of their annual Thanksgiving Food Drive. Eva’s Village provides recovery and support services to the local community by helping thousands of men, women, and children each year by addressing basic needs of food and shelter, as well as complex issues around addiction, mental illness, and chronic homelessness. Meridian is proud to support this organization, especially during the Thanksgiving season, and we would like to thank our staff members who generously contributed to this very worthy cause.

For more information, go to www.evasvillage.org

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Detailing Executive Terminal (FBO) General Line Service Meridian Teterboro

Meridian Names Director of Ground Operations

Nehemias Camacho

Meridian, the award-winning private aviation company, is pleased to welcome Nehemias Camacho as Director of Ground Operations. “Camacho”, as he is commonly called by his colleagues and friends, assumed the newly-created position on July 26.
Camacho, who most recently served as a Manager of Ramp Services at United Airlines, spent 21 years with Meridian, primarily as Line Services Manager. Camacho joined United in early 2020 in what he calls “a rare opportunity to experience the commercial side of the aviation industry.”
“We are delighted to welcome Camacho back to Meridian,” said Steve Chandoha, Meridian President. “The experience he gained at United, coupled with his knowledge, skills and previous tenure at Meridian, complements the expertise he brings to this new position. This is especially relevant as we strive to deliver the best possible FBO experience.”
Last year, Meridian made the strategic decision to realign its business units to focus exclusively on its core FBO business. Meridian currently has two world-class FBOs that continue the company’s long legacy of excellence and outstanding customer service.
As Director of Ground Operations at Meridian Teterboro, Camacho has overall responsibility for the departments of Line Service, Security, Ground Service Equipment and Detailing. As the company continues to experience an uptick in business and growth, his role will be expanding.
“It’s really great being back at Meridian,” said Camacho. “Returning to the company was seamless in some ways, but in other ways, it’s very different with the added responsibilities of my new position. One thing that has remained the same is the feeling of being with family that working at Meridian gives you.
“I made the decision to join United because it was an opportunity to learn something new,” Camacho continued. “I definitely learned some things that I had not been exposed to in business aviation, and at the same time, there were skills I learned at Meridian that I was able to implement at United. I feel that I made an impact with United’s leadership team while also improving the relationship between frontline employees and leaders. Motivating others to provide the best service to every customer made me realize how much I appreciated Meridian and what it stands for.”
“These are exciting times for Meridian,” added Chandoha. “Along with Camacho and the rest of the Meridian team, we will continue to do what we do best – put every customer first.”

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Executive Terminal (FBO) General Meridian Teterboro

Meridian Awarded GBAC STAR™ Facility Accreditation

Meridian, the award-winning private aviation company, is pleased to announce its recent certification by the Global Biorisk Advisory Council (GBAC) as a GBAC STAR™ facility. This accreditation is given to those facilities that have established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks associated with infectious agents such as COVID-19.
The GBAC program was designed by ISSA, the world’s leading trade association for the cleaning industry, to control the risks associated with infectious agents. It is the gold standard for demonstrating adherence to best practices for cleaning of facilities and employs a rigorous risk-based assessment to tailor cleaning and disinfecting regimens to specific spaces within each facility. In addition, it ensures that a facility’s cleaning professionals are specifically trained for outbreak and infectious disease preparation and response.
“Meridian has been following strict protocols throughout the pandemic,” said Steve Chandoha, Meridian President. “This certification and validation of our efforts by outside experts underscores Meridian’s commitment to safe operations.”
Meridian’s receipt of this certification follows similar actions taken by The Port Authority of New York and New Jersey. In November 2020, they announced that John F. Kennedy International, Newark Liberty International, LaGuardia, New York Stewart and Teterboro Airports had received the Airport Health Accreditation from Airports Council International (ACI) World and ACI Americas. The recently developed Airport Health Accreditation program evaluates new health and safety measures and procedures introduced at airports worldwide in response to the COVID-19 pandemic. Meridian began working toward its individual FBO accreditation once Teterboro Airport (TEB) received ACI accreditation. TEB is the first General Aviation airport in the world with this accreditation.
The GBAC STAR accreditation is just the latest demonstration of Meridian’s continued diligence around safety and cleaning. In July 2020, both the Teterboro and Hayward FBO facilities received Safety 1st Clean registration from the National Air Transportation Association (NATA). The registration recognizes Meridian’s commitment to following best practices and guidelines from both the NATA and the Centers for Disease Control (CDC) around cleaning, disinfecting and hygiene, as well as ongoing education and training. Conformance to the Safety 1st Clean standard also requires that the organization have a Hazard Communication Plan in place, which Meridian does as part of its IS-BAH accreditation. Meridian has been a participant in NATA’s overall Safety 1st program for over 20 years.
“We are committed to best practices in everything we do, and our commitment to the highest level of adherence around cleaning and disinfecting is no different,” added Chandoha. “We felt it was important to demonstrate our conformance and commitment to these exacting standards to our customers, employees and the public at large, and earning these accreditations lets customers know they can expect the best and safest protocols when they come to Meridian.”

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Executive Terminal (FBO) General Meridian Hayward Meridian Teterboro

Meridian Receives High Marks in Industry Surveys – Hayward and Teterboro FBOs Honored as Company Celebrates 75th Anniversary

Meridian Teterboro was rated the #1 FBO in the New York City (NYC) metro area by the readers of Aviation International News (AIN) in its annual survey. Meridian was the only FBO at Teterboro Airport and the NYC metro area to be ranked in the top 10% of FBOs in the Americas. Meridian TEB was highly ranked for its pilot amenities and customer service as well. Professional Pilot’s (ProPilot) annual PRASE Survey also placed Meridian as the #1 FBO at Teterboro, and among the top ten FBOs in the US.
Meridian is unique in that it is the only FBO at TEB to operate under the same ownership since 1946. That legacy and experience has contributed to the success of its Hayward FBO, which was ranked among the top FBOs for the first time this year. AIN readers gave Meridian Hayward high marks, placing it in the top five FBOs in the West Region and one of the best FBOs in the greater San Francisco area. Additionally, the AIN survey recognizes those individual FBO employees who go “Above and Beyond”, and we are proud that HWD’s Jenny Deitschman, Customer Service Representative (CSR), was included on this year’s list.
“We are honored to be counted among the top FBOs on the West Coast,” said Carlos Rodriguez, Hayward’s General Manager. “Since our opening in 2016, our team has worked hard to provide outstanding service to each and every customer. I’m especially pleased to see Jenny recognized for her efforts as an outstanding CSR.” Jenny has been with Meridian Hayward since it opened for business.
Meridian was ranked as the 4th best independent FBO by ProPilot, and was the only FBO in the Northeast to be recognized in this category. The 2021 ranking is several spots ahead of last year, and we are proud that our continued commitment to striving to be the best resonated with customers.
“It’s very rewarding to know that our efforts are appreciated. We are honored to be recognized for our legacy of exceptional service,” said Ken Forester, Meridian’s CEO. “We sincerely thank our customers for their support and confidence in us. After 75 years, Meridian’s mission and focus are still the same-putting each customer first and delivering a truly personalized experience to everyone we serve.”

Categories
Executive Terminal (FBO) General Marketing Meridian Hayward Meridian Teterboro

Meridian Announces Winner of Design Contest

Steven Bridgemohan (winner) and Michelle Coe (runner up) display the winning design of the company’s new email signature and business card.

Meridian recently held a company-wide contest among our employees to submit designs for new business cards and email signatures that reflect the company’s new vision. The winning entry was chosen for its crisp and clean design which mirrors our recently redesigned website and ties into the company’s revamped mission statement.
The winning concept was submitted by Steven Bridgemohan, a Technician in our Technology department. Another highly creative design was submitted by Michelle Coe, an Accounting Supervisor, who was our runner up. Both finalists earned cash prizes for their designs. Overall, there were 10 participants who submitted a total of 25 entries.
In late 2020, Meridian strategically realigned its business units to focus exclusively on our premier FBO business in Teterboro, NJ, and Hayward, CA. While our core mission has not changed, our company Mission Statement was updated to reflect our corporate identity and reinforce our unwavering commitment to our customers. We think the updated look of the new design exemplifies what we stand for.
We appreciate the talent of everyone on our team. We’re proud to see the engagement by our staff in the development of our vision, and pleased to announce that our new business cards and email signatures were created by one of our own employees!

Categories
Detailing Executive Terminal (FBO) General Hayward Marketing

Meridian Unveils New Website

The new Meridian website reflects the company’s new strategic direction.

Meridian, the award-winning private aviation company, is pleased to announce the launch of its newly redesigned website, meridian.aero. Designed with the user experience in mind, the new site showcases the aviation services Meridian offers along with the company background, news, and details on the health and safety protocols in place. The new site incorporates many enhancements and easy-to-access navigation to provide users with in-depth information. It also incorporates a responsive design that allows the site to be optimized across multiple platforms, including tablets and smartphones.
The new website offers improved functionality in an uncluttered and visually-appealing design that lets users quickly find the information they want, including fuel prices, ramp fees and the ability to make a reservation. Other features include the ability to request a detailing quote, ask for information, provide feedback on our service, and direct contact information for each department or location.
Meridian’s new site coincides with the company’s strategic realignment of its business units, which will allow it to focus exclusively on its premier FBO business. The company will also continue to offer aircraft detailing, cleaning and decontamination services. “The streamlining of our business allows us to concentrate on continuing our customer-centric approach to consistently offer the best possible service,” said Steve Chandoha, President. “The redesigned website reflects our position as an industry leader and highlights what sets us apart.”
“In addition to updating the website to showcase the fresh vision for the company, the goal of the redesign was to provide visitors with an enjoyable user experience and ensure they find the information they are looking for,” said Kirk Stephen, Director of Marketing. “Our team spent a great deal of time developing and preparing the new site to be as informative, easy-to-use and productive for the user as possible. We think visitors to the site will be happy with the outcome.”
The site features dedicated pages for each of the company’s FBO locations that include complete details on their respective services, amenities and certifications. There is also a page for the Detailing department with a comprehensive overview of the wide variety of exterior and interior services available, as well as the cleaning and decontamination services they offer. Other sections of the site include an extensive photo gallery, company blog and links to social media.
“Outstanding service and a dedication to always putting the customer first has been a hallmark of Meridian for over 70 years,” added Mr. Chandoha. “The new website reflects our brand and the standards we are known for. We’re excited about the launch and think this new site will allow visitors to easily find the information they need about our world-class facilities and award-winning service.”

Categories
Executive Terminal (FBO) Hayward

Meridian FBOs Recognized as Safety 1st Clean Certified

Meridian, the award-winning private aviation company, is pleased to announce that it has received Safety 1st Clean registration from the National Air Transportation Association (NATA) for both its Teterboro (TEB) and Hayward (HWD) FBO facilities. The recognition demonstrates Meridian’s commitment to following best practices and guidelines from both the NATA and the Centers for Disease Control (CDC) around cleaning, disinfecting and hygiene, as well as ongoing education and training. In addition, conformance to the Safety 1st Clean standard requires that the organization have a Hazard Communication Plan in place, which Meridian already does as part of its IS-BAH accreditation.
“NATA developed the Safety 1st Clean standard to provide general guidance on facility cleaning, disinfecting and facility operations in response to the pandemic,” said Carlos Rodriguez, HWD General Manager. “While we were already aggressively following best practices and guidelines, as well as our own strict procedures, it is important that we demonstrate our conformance and commitment to the highest possible standards to our customers, employees and the public at large. Earning the Safety 1st Clean standard lets customers know they can expect the best and safest protocols when they come to Meridian.” A complete list of Safety 1st Clean FBOs is on the NATA website.
Meridian has been a participant in NATA’s overall Safety 1st program for over 20 years. While the Safety 1st program actually certifies individuals at the locations, as part of the Safety 1st Qualified location program, FBOs and ground handlers that consistently maintain their employee’s training status are recognized as Safety 1st certified. Meridian is proud to be consistently rated Safety 1st.
Meridian TEB and HWD are also International Standard for Business Aircraft Handling (IS-BAH) accredited for adherence to the International Civil Aviation Organization (ICAO) standards and recommended practices in the preparation of handling business aircraft. The standard was designed to promote the use of industry best practices blended through a progressive Safety Management System (SMS) for FBOs and Business Aircraft Handling Agencies. Both FBOs currently hold IS-BAH Stage 1 certification.
Achieving industry recognition offers added benefits beyond demonstrating Meridian’s commitment to excellence and safety, notes Victor Rodriguez, TEB Line Service & FBO Safety Training Coordinator/Interim Line Service Manager, who spearheaded TEB’s registration efforts for both IS-BAH and Safety 1st Clean. “These standards help us with the overall framework to benchmark our efforts and measure overall performance,” he states. “It ensures we are following the guidelines, meeting and exceeding requirements and maintaining the highest standards.”
Customers with maintenance or detailing needs can expect the same level of safety and cleanliness at the Meridian Jet Center in Teterboro. The full-service maintenance facility is an FAA Part 145 and European Aviation Safety Agency (EASA) certified repair station, as well as an authorized Honeywell Service Center.
Meridian’s in-house detailing team currently provides multiple layers of disinfecting and cleaning services to protect travelers as well as our own personnel. In addition to decontaminating the aircraft with our ionization unit, they also clean the entire aircraft interior by wiping down and disinfecting all areas, followed by a long-lasting anti-microbial barrier treatment. Meridian is proud to strictly adhere to comprehensive protocols as well as those outlined by the Safety 1st Clean standard.

Categories
Aircraft Management Executive Terminal (FBO) General Maintenance Private Air Charter

Jet Linx Purchases Meridian Aircraft Management & Air Charter

Jet Linx, the leading private jet management and jet card membership company in the United States, continued its strategic expansion in the New York, New Jersey and Connecticut tri-state region by acquiring Meridian’s Aircraft Management and Air Charter business. Meridian is a full-service private aviation company headquartered at Teterboro Airport. While the terms of the transaction were not disclosed, the acquisition encompasses a fleet of 23 long range and short range private jet aircraft including Bombardier Global Express 6000 and 5000s, Gulfstream G550s, GVs, G450s, GIVSPs, Dassault Falcon 7Xs and 2000s, and Embraer Phenom 300s, among others.  Upon closing the transaction, Jet Linx will become the largest private jet management and jet card membership company in the tri-state region and the second-largest aircraft management company in the United States with over 120 aircraft and 19 locations nationwide (FAA Part 135).
“This acquisition is a significant step in our strategic plan as we continue to enhance our fleet and flight operations serving the New York tri-state area and further develop the Company as the leader in private jet travel. It could also not be better timed as it follows the grand opening of our flagship private terminal at Teterboro Airport last September,” said Jamie Walker, President & CEO of Jet Linx Aviation. “It is an honor to have purchased Meridian Aircraft Management and Air Charter, one of the most admired, respected and trusted operators in the private jet industry.  Like Jet Linx, Meridian is a family-owned business, and it will be our commitment and our privilege to continue their legacy of excellence, safety and service. This exemplifies and underscores our unwavering commitment to provide the highest standards of excellence and the finest service experience not only to our clients in the New York tri-state area, but nationwide, as Teterboro is the busiest private aviation airport in the U.S.”
With heritage that dates back to 1946 at Teterboro Airport, Meridian is a full-service Fixed Base Operator (FBO) renowned for its enduring reputation for providing the New York metropolitan area with private aircraft fueling, hangaring, maintenance, management and charter services. Meridian has earned numerous industry awards and accolades over the years for its FBO services.  As the longest continuously operating private aviation services company in the New York metropolitan area, Meridian will continue operating its FBO and aircraft maintenance businesses at Teterboro Airport and Hayward Executive Airport in California.
“Jet Linx aligns perfectly with Meridian’s values, culture and commitment to safety, and we could not be happier to have partnered with Jet Linx to purchase our aircraft management and charter business,” said Ken Forester, Owner & CEO of Meridian. “It was important for us to find the right company who would be able to take our existing aircraft management and charter business to the next level, and Jet Linx was the obvious choice. We are excited to continue supporting Jet Linx, and our former aircraft management and charter customers, through our FBO and aircraft maintenance businesses going forward.”
Jet Linx has become the leading private jet management and Jet Card company in the United States due to its unique and innovative business model.  The company offers a far more personalized approach to guaranteed private jet travel solutions through individual, city specific, local operations.  Jet Linx is committed to the highest and most stringent safety standards in the private aviation industry, and to the managed, strategic and sustained growth in private jet aircraft, jet card members and locations across the country.
2019 was a year of unprecedented achievement for Jet Linx; it established six new private base terminal locations across the country, and forged two groundbreaking and unprecedented partnerships – one with Forbes Travel Guide and the other with Southwest Airlines and CAE.  The collaboration with Forbes Travel Guide – the world renowned and only independent, global rating system for luxury hotels, restaurants and spas – made Jet Linx the “Official Private Aviation Company” of Forbes Travel Guide as well as the first and only company in private aviation to establish and implement Forbes Travel Guide’s preeminent and unparalleled standards of service excellence.  Jet Linx also collaborated with Forbes Travel Guide in the creation of customized, proprietary Jet Linx standards of service excellence for private aviation.  Jet Linx joined forces with Southwest Airlines and CAE to create a groundbreaking pilot cadet program which provides a unique career pathway and lifecycle solution for pilots, facilitating entry into the aviation industry and providing opportunities for pilots to elevate and extend their careers.  The company also acquired Elliott Aviation’s Aircraft Management & Charter business in Minneapolis, and following the purchase of Meridian Aircraft Management and Air Charter, the Company intends to make additional acquisitions of other respected and established private jet management companies as an integral part of its growth strategy and continued expansion across the United States.