Aircraft Management Detailing Executive Terminal (FBO) General Maintenance Private Air Charter

Meridian Makes a Big Splash in Orlando at NBAA2014

The Meridian Team at NBAA2014 in Orlando, FL.
The Meridian Team at NBAA2014 in Orlando, FL.

Orlando, FL – Meridian, the award-winning private aviation company based at Teterboro Airport, wrapped-up a busy and productive three days at the industry’s largest trade show, the National Business Aviation Association’s (NBAA’s) 2014 Business Aviation Convention & Exhibition (NBAA2014). The event concluded on Thursday, October 23, 2014, in Orlando, FL, and according to event organizers, all indications report that the show was a success for attendees and exhibitors alike.
Meridian, which debuted a brand new 400 sq. ft. booth, sent a large delegation of company representatives to work the show. The Meridian associates came from all areas of the company, including the FBO, Air Charter, Aircraft Management, and Maintenance. The team was able to accomplish a lot while at the venue, including receiving large throngs of visitors to the Meridian exhibit, hosting several private meetings in the booth conference room throughout the show, attending continuing education courses and presentations, visiting customers and vendors, engaging with prospects, and sharing ideas with industry colleagues.
Kirk Stephen, Meridian’s Marketing Manager, had this to say, “Our participation at this year’s NBAA event has been one of the best we’ve had in many years. Meridian has lots of exciting news of growth and expansion to share with the business aviation community, and we felt this was the year to come out strong. In order to emphasize the importance of our continuously growing charter fleet (now over 25 managed aircraft), and the expansion of our Fixed Base Operations to Hayward Executive Airport in Hayward, CA, we sent a full delegation of 15 company representatives and debuted a new 20′ x 20′ exhibition booth for the big show. The overall feedback was extremely positive, and we’re already looking forward to next year’s event.”
NBAA2014, which took place from Oct. 21 to 23, featured about 1,100 exhibitors in the Orange County Convention Center. Additionally, more than 100 aircraft were displayed in several locations – at a sold-out static display at Orlando Executive Airport, at an indoor display inside the convention center and at various exhibitor booths on the show floor. More than 26,000 people attended the show, which included representatives from 49 U.S. states and 95 countries around the world.
“This year’s show was an enormous success, filled with announcements and product introductions,” said NBAA President and CEO Ed Bolen. “The exhibit floor and aircraft displays had lots of activity and excitement. The education sessions were informative and well attended. The event once again showcased the industry’s size, diversity and significance. Perhaps most important, the show provided many reminders that ours is an industry characterized by passion and professionalism.”
Next year, NBAA will hold its Business Aviation Convention & Exhibition in Las Vegas, NV, from Nov. 17 to 19, 2015.

The new Meridian 20' x 20' exhibit makes its first appearance at NBAA2014 in Orlando, FL.
The new Meridian 20′ x 20′ exhibit makes its first appearance at NBAA2014 in Orlando, FL.
Aircraft Management Executive Terminal (FBO) General Private Air Charter

Meridian Sends Team to EBACE

Team Meridian at EBACE (l to r): John Frangipani, Anthony Banome, Mike Moore, Bob Platten, and Kirk Stephen
Team Meridian at EBACE (l to r): John Frangipani, Anthony Banome, Mike Moore, Bob Platten, and Kirk Stephen

Meridian, the award-winning private aviation company based at Teterboro Airport, sent a full team of associates last week to Europe’s largest and most important business aviation trade show, European Business Aviation Convention & Exhibition (EBACE). EBACE is jointly hosted by the National Business Aviation Association (NBAA) and the European Business Aviation Association (EBAA). The event is held each year at Geneva’s Palexpo conference center and at Geneva International Airport. The 2014 show took place from May 20 to 22.

The Meridian Team represented many areas of the company, including Air Charter, Aircraft Management, FBO, Aircraft Maintenance and Marketing. Meridian was well-positioned with its central booth location, enabling the Team to better interact with longtime customers, industry colleagues, and to meet with new prospects who were introduced to our company for the first time. The Team handed out its iconic t-shirts, which helped spread the word of Meridian’s ability to directly handle incoming passengers from the US Customs facility at TEB.

“This year’s EBACE will be remembered as one of our strongest shows to date,” said EBAA CEO Fabio Gamba. “We are delighted with the level of business done, and with the excitement that characterized the event, not to mention all of the positive feedback we have received from exhibitors and attendees alike. Given the beautiful weather, the new single, contiguous exhibit floor layout and the enthusiasm among show participants, we have had a great EBACE2014.”

NBAA President and CEO Ed Bolen agreed, adding: “We are very pleased that all indicators were up this year, and that EBACE continues to demonstrate its value as a premier venue for companies in the industry to give aviation decision-makers a first-hand look at their products and services.”

Here are some highlights from this year’s show:

– The number of EBACE2014 exhibitors in Palexpo Halls 4, 5 and 6 increased by 8 percent over last year’s exhibitor count.
– The number of booth spaces sold for EBACE2014 grew by more than 4 percent over the number for EBACE2013, giving this year’s EBACE its largest footprint ever.
– This year’s aircraft display was once again completely sold out.
– The show proved again to be an effective news-making venue for providers of business aviation products and services. On the “Media Day,” before EBACE2014 opened, a host of press conferences were held, and several aircraft manufacturers unveiled new aircraft models during the show.
– At the time EBACE2014 closed, attendance at the show was up by more than 7 percent over that for EBACE2013.

Next year’s EBACE, which will mark the 15th edition of the event, will return to Palexpo and Geneva International Airport from May 19 to 21, 2015.

Executive Terminal (FBO) General

2014 FBO Surveys Rank Meridian #1 at Teterboro

Meridian Teterboro Lobby
Meridian Teterboro Lobby

Meridian, the award-winning private aviation company based at Teterboro Airport (TEB), once again received top honors for exceptional service according to three well-respected fixed base operator (FBO) surveys.

Meridian Teterboro was voted #1 FBO in the Northeast by, and was the top ranked FBO at Teterboro Airport in both the AIN and Professional Pilot surveys. In the ProPilot PRASE survey, Betsy Wines was voted #1 Best Customer Service Representative (CSR) for the 16th time, and Victor Seda earned the #5 spot. For the 8th year in a row, Meridian Teterboro has had two CSRs in the top five slots.

Betsy Wines, VP Customer Service & Human Resources, had this to say, “We are honored that our customers and friends have voted us among the best FBOs. We know that pilots have a choice when flying into Teterboro, and we work hard every day to earn their trust. Outstanding customer service is the cornerstone of our corporate culture, but it’s an ongoing process, and we are always looking for new and innovative ways to improve the customer experience.”

Steve Chandoha, Meridian Teterboro President, says, “As a team, we make decisions with the customer as our focus. Everyone on our FBO staff, from Security to Customer Service to Line Service, understands that we must cater to our customers as individuals. Betsy and Victor continuously demonstrate these values with their work ethic and attention to details. Their passion for Customer Service permeates throughout the organization.”

Ken Forester, CEO, acknowledged the survey results by saying, “I am humbled by the overwhelming response of our customers and friends, and I am proud of our team that works tirelessly to exceed expectations. It’s very important to us that every pilot and passenger feels welcomed and valued. We understand that customers have many choices when they fly into Teterboro, and we truly appreciate their business.”

Executive Terminal (FBO) General

Meridian Voted among Best in PRASE Survey

This week, Professional Pilot magazine released the results of its 2014 PRASE Survey, and we are proud to say that Meridian Teterboro has once again ranked among the nation’s best FBOs. In addition, Betsy Wines was once again voted to the top spot among Best CSRs. Her colleague Victor Seda was also voted among the Top 5, putting Meridian Teterboro as the only FBO to have two CSRs in this category. This is the eighth consecutive year that the duo have appeared together among Best CSRs.

The results are currently available online at 2014 Pro Pilot PRASE Results. The results will be published in the May issue of Professional Pilot.

Highlights include:

• Meridian ranked #15 overall among Best US FBOs (#1 among TEB FBOs)
• Meridian ranked #8 among Best Independent FBOs
• Betsy Wines and Victor Seda have now ranked together in the Best CSR Category for the 8th year in a row:
     – Betsy ranked #1 CSR
     – Victor ranked #5 CSR

Congratulations to Betsy & Victor, and the entire FBO Team!!

Executive Terminal (FBO) General

Meridian Ranks Among Nation’s Best in 2014 AIN FBO Survey

This week, Aviation International News (AIN) released the results of its annual FBO Survey. Once again, Meridian Teterboro has ranked among the best FBOs in the nation.

The results are currently available online at The article will also be published in the April issue of AIN.

Some of the highlights include:

• Meridian Teterboro received a 9.0 score, which placed it in the Top 20% category and 17th overall
• Meridian CRSs received a 9.4 score and ranked 10th in the country
• Meridian Teterboro was the highest ranking FBO at TEB
• No other TEB FBO ranked in the Top 30%
• Meridian Teterboro received the highest number of evaluations received by one FBO (195)
• Teterboro Airport was ranked the #1 busiest airport for Bizav, based on number of responses (571)
• Betsy and Victor were among a short list of 13 CSRs included in the ‘Above & Beyond’ survey
• We were the only FBO in ‘Above & Beyond’ with 2 CSRs in the group and the only representative from TEB
• Betsy Wines, Victor Seda, Anthony Banome, Saqiba Parveen, Sarah Campbell, and John Baldino all received individual mentions from pilots

If you go to the interactive map on the AIN website, you can see even more details from the survey. Search for Top Rated FBOs/Top 20/show results/list view/and click on Meridian to see the ‘FBO User Comments’, and the ‘Above and Beyond’ comments.

Congratulations to the entire FBO Team!

Executive Terminal (FBO) General

The Big Game Comes to Teterboro

A sign in the Meridian Teterboro lobby welcomes visitors, with gift bags in the background. They were given to passengers and crews leaving after the Big Game.
A sign in the Meridian Teterboro lobby welcomes visitors, with gift bags in the background. They were given to passengers and crews leaving after the Big Game.

On Sunday, February 2, 2014, the Seattle Seahawks met the Denver Broncos under the lights of MetLife Stadium in East Rutherford, NJ to play in the most watched television program in U.S. history, Super Bowl XLVIII. While the final score of the game was 43-8 in favor of the Seahawks, the real winner was the New York/New Jersey region, which hosted the Big Game for the first time in its history. In fact, there were many firsts for this Super Bowl: it was the first time a Super Bowl was played outdoors in a cold-weather city; the first in which two U.S. states, New York and New Jersey, shared hosting duties; the first time it was played outdoors on artificial turf since Super Bowl X (1976) at the Miami Orange Bowl; and finally, it was also the first to be played outdoors since Super Bowl XLIV (2010) was played in Miami.

Meridian had been preparing for the event several months in advance, and bracing for a larger-than-normal volume of customers traveling into Teterboro for the Big Game. Measures were put into place by both the FAA and regional airports to help regulate air traffic coming into and out of the area. Teterboro Airport (TEB) for example, instituted a reservation system called a Prior Permission Required (PPR), which required all landings and departures to have a reservation with one of the five airport FBOs from January 29 to February 4. On Game Day itself, a Temporary Flight Restriction (TFR) was in effect for 30 nautical miles around TEB from 5:00pm through midnight. A Temporary Flight Restriction (TFR) is a restriction on an area of airspace due to the movement of government VIPs, special events, natural disasters, or other unusual events.

Super Bowl XLVIII was the most watched television program in U.S. history with 111.5 million viewers, while the halftime show was the most watched ever with 115.3 million viewers tuning in. However, despite the record number viewers at home, the volume of air traffic leaving after the game was unexpectedly light. Betsy Wines, VP Customer Service, surmised, “We were ready for the mass exodus after the game, but it never happened. I think most people decided to stay another night, which helped alleviate the departure schedules. While we were a bit surprised, we were prepared just the same.” Meridian made sure to have additional staff on-hand to handle large crowds returning from the game, and also made special arrangements for crews waiting for their passengers. For example, traditional New York-style catering was brought in, including potato knishes and a Sabrett’s hot dog cart. Gift bags were given out to passengers and crews who left after the game, and best of all, the game was shown in the 2nd floor movie theater for those who wanted to watch their teams play on the big screen.

Jamie Labocki of Meridian tries a New York-style hot dog.
Jamie Labocki of Meridian tries a New York-style hot dog.

Meridian's on-site Ramp Coordinator  was there to help manage the departure process following the game.
Meridian’s on-site Ramp Coordinator was there to help manage the departure process following the game.

New York-style catering for customers visiting Meridian during the game.
New York-style catering for customers visiting Meridian during the game.