Meridian, the award-winning private aviation company, is pleased to announce that it has been recognized as one of the nation’s best FBOs by two of the leading industry surveys for 2019. The company’s Fixed Base Operator (FBO) in Teterboro was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast, by readers of Aviation International News (AIN) in its annual FBO survey. Readers of Professional Pilot (ProPilot) also voted Meridian Teterboro among the best FBOs in this year’s annual PRASE Survey.
In addition to ranking the FBOs, both surveys also measure individual performance. Meridian is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their unwavering dedication to customer satisfaction. AIN voters distinguished Betsy Wines for routinely going “Above & Beyond”, while the ProPilot survey acknowledged both customer service representatives for their efforts. Wines ranked #2 and Seda ranked #4 in the Best CSR category, and 2019 marks the 13th year in a row that the two colleagues have been voted together in the top of the category.
“It’s gratifying to know that our efforts are appreciated,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of Betsy and Victor and the entire team who make every pilot and passenger feel welcomed. Our customers enjoy coming to Meridian because of the personal commitment we make to each customer and to each other.”
The 2019 AIN FBO Survey results were released on April 1, and the results of the Professional Pilot PRASE Survey were released on April 29. Meridian was again named the highest ranking FBO at Teterboro Airport in both surveys.
“These industry surveys are well-respected. The entire Meridian TEB team is honored to be recognized for our exceptional service,” Forester added. “We sincerely thank our customers for their support and confidence in us.”
Tag: Betsy wines
Meridian, the award-winning private aviation company, is pleased to announce that its Fixed Base Operation (FBO) in Teterboro has again been voted the top FBO in the Northeast by readers of Aviation International News (AIN) and by registered members of FltPlan.com in their 2017 FBO surveys. Readers of Professional Pilot (ProPilot) again recognized two of our customer service representatives among the top four in the nation in its annual PRASE Survey. Meridian was also voted the #1 FBO at Teterboro Airport in all three surveys. These industry surveys are well-respected and the entire staff is honored to be recognized for its exceptional service.
Meridian was voted in the top 10% of all US FBOs in the AIN survey, while FltPlan.com’s Pilots’ Choice Awards rated Meridian #8 among its Top 50 US FBOs. ProPilot readers ranked Meridian among the top 20 Best US FBOs. The AIN and ProPilot surveys also measure individual customer service, and the company is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their outstanding efforts. AIN recognized Betsy Wines for going ‘Above & Beyond’, while ProPilot had both Wines and Seda ranked #1 and #3 respectively in the Best CSR category. This is the 17th time that Betsy has been voted Best CSR by ProPilot readers, and 2017 marks the 11th year in a row that Betsy and Victor have been together in the Top 5 of the category.
Steve Chandoha, Meridian Teterboro President, credits his team as the main reason for the continuing high marks the company receives. “Our entire FBO team, from Security to Customer Service to Line Service, understands that we must treat our customers as individuals. Betsy and Victor continuously demonstrate these values with their work ethic and attention to detail. I am very proud of them, and the entire staff of Meridian Teterboro.”
“Exceptional service is the cornerstone of our corporate culture here at Meridian, and we are very pleased that our customers and colleagues see and appreciate that commitment,” said Betsy Wines, Vice President of Customer Service & Human Resources. “We are honored that they have named us the top FBO at the airport, as well as recognizing us as one of the leading FBOs nationwide.”
Ken Forester, Meridian CEO, summed up his appreciation of these survey results by saying, “I am proud of the entire team that works to exceed expectations every day. It is important to us that every pilot and passenger feels welcomed and valued when they arrive at Meridian. We understand that customers have choices when they fly into Teterboro, and we truly appreciate their business.”
This week, Professional Pilot magazine released the results of its 2014 PRASE Survey, and we are proud to say that Meridian Teterboro has once again ranked among the nation’s best FBOs. In addition, Betsy Wines was once again voted to the top spot among Best CSRs. Her colleague Victor Seda was also voted among the Top 5, putting Meridian Teterboro as the only FBO to have two CSRs in this category. This is the eighth consecutive year that the duo have appeared together among Best CSRs.
The results are currently available online at 2014 Pro Pilot PRASE Results. The results will be published in the May issue of Professional Pilot.
• Meridian ranked #15 overall among Best US FBOs (#1 among TEB FBOs)
• Meridian ranked #8 among Best Independent FBOs
• Betsy Wines and Victor Seda have now ranked together in the Best CSR Category for the 8th year in a row:
– Betsy ranked #1 CSR
– Victor ranked #5 CSR
Congratulations to Betsy & Victor, and the entire FBO Team!!
Teterboro, NJ – The National Business Aviation Association (NBAA) held its 24th Annual Schedulers & Dispatchers Conference (SDC2013) in San Antonio, TX from January 22-25, 2013. The annual event provides NBAA members an opportunity to meet the individuals who are directly responsible for the scheduling and dispatching of aircraft at flight departments of all sizes throughout the world. Meridian was one of 425 exhibitors that participated in the conference, and it was well-represented by eight associates from both its Charter and FBO businesses.
Betsy Wines, Meridian VP of Customer Service & Human Resources, was both a first-time attendee and a guest speaker for one of the panel sessions held on Friday, January 25. The session, entitled “Great Expectations…and the FBO”, was designed to be an interactive forum to answer questions about customer expectations of an FBO, including things like fuel pricing, customer service, and FBO amenities. Ms. Wines shared the panel with Michael Heilpern of Monterrey Jet Center and Curt Epstein of Aviation International News. She had this to say about the show, “As a first-time attendee, I found Schedulers and Dispatchers to be a far more intimate venue than NBAA (Annual Convention & Meeting), which gave me an opportunity to meet new people that I wouldn’t have met otherwise. I also really liked the educational component.”
The conference, which was held in the Henry B. Gonzales Convention Center, drew more than 2,400 attendees and included over 30 education sessions that were developed to educate and inspire attendees. The Schedulers & Dispatchers Conference is designed to benefit all members of flight departments who share the responsibilities of scheduling and/or dispatching business aircraft, including dedicated schedulers and dispatchers and other influencers and decision makers – including chief pilots, directors and department managers. Exhibitors must be members of the National Business Aviation Association (NBAA) in good standing, and exhibits are limited to products and services directly involved with scheduling and dispatching business aircraft.
Teterboro, NJ, August 20, 2012 – Meridian, the full-service private aviation company based at Teterboro Airport, is pleased to announce the appointment of Betsy Wines as FBO Advisor to the Corporate Aircraft Association (CAA) Advisory Board. Ms. Wines, Vice-President of Customer Service & Human Resources at Meridian, was selected by CAA because of her extensive experience in FBO customer service, as well as her never-ending passion for corporate aviation. She brings a unique perspective to her new role as an FBO Advisor.
Ms. Wines, who is a native of Vermont, moved to New Jersey to earn a bachelor’s degree from Montclair State University. Since her college days, Betsy’s aviation career has been spent entirely with Meridian. In 1985, she began as a flight school dispatcher, when the company was called General Aviation. In 1986, General Aviation joined the Million Air network. The following year, she became a Customer Service Manager at the company’s FBO, known then as Million Air Teterboro. In 2002, Betsy was promoted to her current position as Vice-President of Customer Service & Human Resources. Over the years, Betsy has earned numerous service awards, including being voted #1 CSR fourteen times by the Professional Pilot PRASE Survey.
Steve Chandoha, Meridian Teterboro President, had this to say, “As most of you know, CAA is a group of almost 1,200 flight departments whose objective is dedicated to enhancing operational efficiencies of these corporate flight departments and member FBOs – through fair pricing and superior service. For the past 16 years, CAA members have been loyal customers of Meridian Teterboro. I am sure with Betsy’s appointment as a CAA FBO Advisor, we will continue to grow the partnership – adding real value to CAA operators and the Meridian brand.”
Teterboro, NJ, April 9, 2012 – Meridian Teterboro, the family-owned FBO based at Teterboro Airport (TEB) near New York City, has once again been ranked among the best FBOs in the country. Recent results from two popular industry surveys, the Professional Pilot 2012 PRASE Survey, and the Aviation International News (AIN) 2012 FBO Survey, confirmed the FBO’s commitment to outstanding customer service.
The ProPilot survey ranked Meridian 12th nationally among Best US FBOs, and 7th among the Best Independent FBOs. In both categories, Meridian was ranked highest among Teterboro FBOs. In the category of Best FBO CSR, Betsy Wines returned to the #1 spot, while Victor Seda was close behind, placing #5 among Best CSRs. Meridian Teterboro was the only FBO to have two CSRs represented in this category of Top 6.
Steve Chandoha, FBO President, credits the performance of his team to the personal touch his long tenured staff brings to the table. “With the longevity of our employees, we can really get to know our customers well and customize the service packages that we offer them”.
In the AIN survey, Meridian received a rating which placed it in the Top 10% of all FBOs in the US, and first among all New York Metro Area FBOs. The rating system included categories of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and an Overall rating. In addition, Meridian received 187 evaluations, the highest number of evaluations received by one FBO. According to AIN, there were 1,639 FBOs that were evaluated by at least one respondent.
Ken Forester, Meridian CEO and Owner, says, “The AIN Survey confirms what we at Meridian strive for everyday. It means going beyond customer satisfaction and exceeding expectations.”
Professional Pilot results are in! Betsy Wines does it again for the thirteenth year in a row! She has earned the #1CSR spot on the survey since 1996. Thanks to all the voters Meridian’s CSR Manager Victor Seda proudly reclaimed his #3 spot, maintaining a top 10 position for the third year in a row!! Meridian continued efforts are awarded with well earned accolades and top spots. Meridian is the line by which all others are measured!! Meridian Consistently delivers a truly exaordinary experience , leaving our customers feeling welcomed, well cared for and confident that they made the smart choice.