Meridian, the award-winning private aviation company, is pleased to announce that it has been recognized as one of the nation’s best FBOs by two of the leading industry surveys for 2019. The company’s Fixed Base Operator (FBO) in Teterboro was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast, by readers of Aviation International News (AIN) in its annual FBO survey. Readers of Professional Pilot (ProPilot) also voted Meridian Teterboro among the best FBOs in this year’s annual PRASE Survey.
In addition to ranking the FBOs, both surveys also measure individual performance. Meridian is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their unwavering dedication to customer satisfaction. AIN voters distinguished Betsy Wines for routinely going “Above & Beyond”, while the ProPilot survey acknowledged both customer service representatives for their efforts. Wines ranked #2 and Seda ranked #4 in the Best CSR category, and 2019 marks the 13th year in a row that the two colleagues have been voted together in the top of the category.
“It’s gratifying to know that our efforts are appreciated,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of Betsy and Victor and the entire team who make every pilot and passenger feel welcomed. Our customers enjoy coming to Meridian because of the personal commitment we make to each customer and to each other.”
The 2019 AIN FBO Survey results were released on April 1, and the results of the Professional Pilot PRASE Survey were released on April 29. Meridian was again named the highest ranking FBO at Teterboro Airport in both surveys.
“These industry surveys are well-respected. The entire Meridian TEB team is honored to be recognized for our exceptional service,” Forester added. “We sincerely thank our customers for their support and confidence in us.”
From August 30th thru September 2, 2010, Meridian employees will be working with ServiceElements, an Arizona based service training company that focuses on Aviation workshops. The theme of the workshops will be “Building a Service Culture” which is based off of a book published by Mario Martinez and Bob Hobbi, both of ServiceElements. “The purpose of inviting ServiceElements to work with our staff, is so that we can hone our customer service skills” said Betsy Wines, VP of Customer Service and Human Resources. “We know that our people and facility have been recognized nationally in the Professional Pilot Prase Survey, AIN FBO Survey, and FltPlan.com Pilots Choice survey, but we always feel we can do better.” This will be the fifth time that Meridian has worked with ServiceElements.