Meridian, the award-winning private aviation company, is pleased to announce that it has again received recognition as one of the nation’s top FBOs in the industry’s leading surveys. The company’s Fixed Base Operator (FBO) in Teterboro (TEB) was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast and at TEB, by readers of Aviation International News (AIN) in its annual FBO survey. For the second year in a row, Meridian was the airport’s only FBO to rank in the top 5% of the AIN survey. The rankings are a result of customer feedback on facilities, passenger amenities, pilot amenities, line service and customer service representatives (CSRs), which are averaged to reach the FBOs’ final scores.
Meridian was also recognized as a top FBO by Professional Pilot’s (ProPilot) annual PRASE Survey. In addition to being rated one of the best independent FBOs in the country, the PRASE Survey ranked Meridian as the #1 FBO at TEB, the NYC Metro area and the Northeast. The survey once again recognized two of Meridian’s CSRs as among the best in the nation. For the 14th year in a row, Betsy Wines and Victor Seda have both been ranked in the top 5 for their “can-do attitude” and their strong commitment to excellence. Meridian is also proud to acknowledge that Betsy has been the #1 CSR in the PRASE Survey 19 times. AIN also quoted Betsy in a feature called Advice from CSR All Stars for her view on what makes a good customer service representative.
“Every member of our team, from Line Service to Security to our CSRs, is committed to delivering excellence each and every day,” said Steve Chandoha, Meridian Teterboro President. “Our people are the difference and I think our customers value that. I’m very proud of Betsy and Victor and the entire staff at Meridian Teterboro.”
“We sincerely thank our customers for their support and confidence in us,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of the entire team who make every pilot and passenger feel welcomed. We look forward to continuing to serve you for many years to come. We are committed to safe and healthy operations during this challenging time and have enhanced our procedures and implemented strict precautions at our facilities and onboard aircraft. Meridian is here for you and we continue to support our customers.”
This week, Professional Pilot magazine released the results of its 2014 PRASE Survey, and we are proud to say that Meridian Teterboro has once again ranked among the nation’s best FBOs. In addition, Betsy Wines was once again voted to the top spot among Best CSRs. Her colleague Victor Seda was also voted among the Top 5, putting Meridian Teterboro as the only FBO to have two CSRs in this category. This is the eighth consecutive year that the duo have appeared together among Best CSRs.
The results are currently available online at 2014 Pro Pilot PRASE Results. The results will be published in the May issue of Professional Pilot.
• Meridian ranked #15 overall among Best US FBOs (#1 among TEB FBOs)
• Meridian ranked #8 among Best Independent FBOs
• Betsy Wines and Victor Seda have now ranked together in the Best CSR Category for the 8th year in a row:
– Betsy ranked #1 CSR
– Victor ranked #5 CSR
Congratulations to Betsy & Victor, and the entire FBO Team!!