Meridian, the award-winning private aviation company based at Teterboro Airport, is pleased to announce that its FBO, Meridian Teterboro, has been voted the top FBO in the Northeast by Aviation International News (AIN) and FltPlan.com in 2016. Additionally, Meridian was voted the best FBO at Teterboro Airport in the Professional Pilot (ProPilot) PRASE Survey. All three of these industry surveys are well-respected and the entire staff is honored to be recognized for its exceptional service.
Meridian was voted in the top 10% of all US FBOs in the AIN survey, while ProPilot readers ranked Meridian as the 14th best US FBO. Pilots’ Choice Awards by FltPlan.com rated Meridian #3 among its Top 50 US FBOs. The AIN and ProPilot surveys also measure individual customer service, and the company is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their outstanding efforts. AIN recognized Betsy Wines for going ‘Above & Beyond’, while ProPilot had both Wines and Seda ranked in the Best CSR category. The pair has been together in the Top 5 of the Best CSR category for the past 10 years.
Steve Chandoha, Meridian Teterboro President, credits his team as the main reason for the continuing high marks the company receives. “Our entire FBO team, from Security to Customer Service to Line Service, understands that we must treat our customers as individuals. Betsy and Victor continuously demonstrate these values with their work ethic and attention to detail. I am very proud of them, and the entire staff of Meridian Teterboro.”
“Exceptional service is the cornerstone of our corporate culture here at Meridian, and we are very pleased that our customers and colleagues see and appreciate that commitment,” said Betsy Wines, Vice President of Customer Service & Human Resources. “We are honored that they have named us the top FBO at the airport, as well as recognizing us as one of the leading FBOs nationwide.”
Ken Forester, Meridian CEO, summed up his appreciation of these survey results by saying, “I am proud of the entire team that works to exceed expectations every day. It is important to us that every pilot and passenger feels welcomed and valued when they arrive at Meridian. We understand that customers have choices when they fly into Teterboro, and we truly appreciate their business.”
This week, Professional Pilot magazine released the results of its 2014 PRASE Survey, and we are proud to say that Meridian Teterboro has once again ranked among the nation’s best FBOs. In addition, Betsy Wines was once again voted to the top spot among Best CSRs. Her colleague Victor Seda was also voted among the Top 5, putting Meridian Teterboro as the only FBO to have two CSRs in this category. This is the eighth consecutive year that the duo have appeared together among Best CSRs.
The results are currently available online at 2014 Pro Pilot PRASE Results. The results will be published in the May issue of Professional Pilot.
• Meridian ranked #15 overall among Best US FBOs (#1 among TEB FBOs)
• Meridian ranked #8 among Best Independent FBOs
• Betsy Wines and Victor Seda have now ranked together in the Best CSR Category for the 8th year in a row:
– Betsy ranked #1 CSR
– Victor ranked #5 CSR
Congratulations to Betsy & Victor, and the entire FBO Team!!
Meridian, the award-winning, full-service private aviation company based at Teterboro Airport, has been featured in a recent article about TEB, describing its rich history, and the longtime tenants that helped to keep it as one of the busiest General Aviation airports in the country. The article is printed in the September 2012 issue of Professional Pilot magazine, one of the industry’s leading publications. “TEB’s history and its tenants” tells the story of how the airport is a vital business driver to the New York metropolitan area, and describes the transportation hub’s first days, its impact on the local community, and ends with an outlook towards the future.
The article is authored by Ken Baylor, who is the lead dispatcher at The Flight Department USA, specializing in fractional ownership and charter aircraft consultation/operations. He has been working in corporate aviation for the past 10 years.
To read the article, click on the link below:
Teterboro, NJ, April 9, 2012 – Meridian Teterboro, the family-owned FBO based at Teterboro Airport (TEB) near New York City, has once again been ranked among the best FBOs in the country. Recent results from two popular industry surveys, the Professional Pilot 2012 PRASE Survey, and the Aviation International News (AIN) 2012 FBO Survey, confirmed the FBO’s commitment to outstanding customer service.
The ProPilot survey ranked Meridian 12th nationally among Best US FBOs, and 7th among the Best Independent FBOs. In both categories, Meridian was ranked highest among Teterboro FBOs. In the category of Best FBO CSR, Betsy Wines returned to the #1 spot, while Victor Seda was close behind, placing #5 among Best CSRs. Meridian Teterboro was the only FBO to have two CSRs represented in this category of Top 6.
Steve Chandoha, FBO President, credits the performance of his team to the personal touch his long tenured staff brings to the table. “With the longevity of our employees, we can really get to know our customers well and customize the service packages that we offer them”.
In the AIN survey, Meridian received a rating which placed it in the Top 10% of all FBOs in the US, and first among all New York Metro Area FBOs. The rating system included categories of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and an Overall rating. In addition, Meridian received 187 evaluations, the highest number of evaluations received by one FBO. According to AIN, there were 1,639 FBOs that were evaluated by at least one respondent.
Ken Forester, Meridian CEO and Owner, says, “The AIN Survey confirms what we at Meridian strive for everyday. It means going beyond customer satisfaction and exceeding expectations.”