Meridian, the award-winning private aviation company based in Teterboro, NJ, is pleased to announce that its FBO, Meridian Teterboro, has again been voted the top-ranked FBO at Teterboro Airport (TEB) in both the Aviation International News (AIN) and Professional Pilot (ProPilot) surveys. Additionally, Meridian was voted the top FBO in the United States by FltPlan.com, as well as being named the best FBO in the Northeast. All three of these surveys are well-respected and the entire staff is honored to be recognized for its exceptional service.
According to the AIN survey, Meridian is in the top 20% of all U.S. FBOs, while ProPilot readers ranked Meridian the 15th best U.S. FBO. These two surveys also measure individual customer service and the company is pleased to say that both Betsy Wines and Victor Seda continue to be recognized for their efforts by both ProPilot and AIN. In fact, this year’s ProPilot survey only recognized four Customer Service Representatives (CSRs), with Meridian’s Wines and Seda being two of them. The pair has been together in the Top 5 of the Best CSR category for the past 9 years.
Steve Chandoha, Meridian Teterboro President, credits his team as the main reason for the continuing high marks the company receives. “Our entire FBO team, from Security to Customer Service to Line Service, understands that we must treat our customers as individuals. Betsy and Victor continuously demonstrate these values with their work ethic and attention to detail. I am very proud of them, and the entire staff of Meridian Teterboro.”
“Exceptional service is the cornerstone of our corporate culture here at Meridian, and we are very pleased that our customers and colleagues see and appreciate that commitment,” said Betsy Wines, Vice President of Customer Service & Human Resources. “We know customers have a choice of FBOs when flying into Teterboro. We are honored that they have named us the top FBO at the airport, as well as recognizing us as one of the leading FBOs nationwide.”
Ken Forester, Meridian CEO, summed up his appreciation of these survey results by saying, “I am proud of the entire team that works to exceed expectations every day. It is important to us that every pilot and passenger feels welcomed and valued when they arrive at Meridian. We understand that customers have choices when they fly into Teterboro, and we truly appreciate their business.”