Meridian, the award-winning private aviation company, is pleased to announce that it has again received recognition as one of the nation’s top FBOs in the industry’s leading surveys. The company’s Fixed Base Operator (FBO) in Teterboro (TEB) was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast and at TEB, by readers of Aviation International News (AIN) in its annual FBO survey. For the second year in a row, Meridian was the airport’s only FBO to rank in the top 5% of the AIN survey. The rankings are a result of customer feedback on facilities, passenger amenities, pilot amenities, line service and customer service representatives (CSRs), which are averaged to reach the FBOs’ final scores.
Meridian was also recognized as a top FBO by Professional Pilot’s (ProPilot) annual PRASE Survey. In addition to being rated one of the best independent FBOs in the country, the PRASE Survey ranked Meridian as the #1 FBO at TEB, the NYC Metro area and the Northeast. The survey once again recognized two of Meridian’s CSRs as among the best in the nation. For the 14th year in a row, Betsy Wines and Victor Seda have both been ranked in the top 5 for their “can-do attitude” and their strong commitment to excellence. Meridian is also proud to acknowledge that Betsy has been the #1 CSR in the PRASE Survey 19 times. AIN also quoted Betsy in a feature called Advice from CSR All Stars for her view on what makes a good customer service representative.
“Every member of our team, from Line Service to Security to our CSRs, is committed to delivering excellence each and every day,” said Steve Chandoha, Meridian Teterboro President. “Our people are the difference and I think our customers value that. I’m very proud of Betsy and Victor and the entire staff at Meridian Teterboro.”
“We sincerely thank our customers for their support and confidence in us,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of the entire team who make every pilot and passenger feel welcomed. We look forward to continuing to serve you for many years to come. We are committed to safe and healthy operations during this challenging time and have enhanced our procedures and implemented strict precautions at our facilities and onboard aircraft. Meridian is here for you and we continue to support our customers.”
Teterboro, NJ, May 8, 2013 – Meridian Teterboro has once again been voted # 1 FBO in the country by Flight Plan.com, and is the top ranked FBO at Teterboro Airport (TEB) in the AIN and ProPilot surveys. Betsy Wines was voted # 1 Best Customer Service Representative (CSR) for the 15th year. Victor Seda, close behind, earned the # 4 spot. Now, for the 7th year in a row, Meridian Teterboro has had two CSRs in the top five slots.
Betsy Wines, VP Customer Service & Human Resources, had this to say, “We are truly honored to receive this award for four straight years. We strive to meet and exceed the expectations of our customers every day. However, we know our work isn’t done. We are continuously working on ways to improve the pilot’s experience when they visit us.”
Steve Chandoha, Meridian Teterboro President, says, “We are proud of our entire FBO staff. They understand that every customer is unique, with their own specific set of needs. Betsy and Victor continue to define our values with their work ethic. They really enjoy meeting and helping each person that walks through our doors. People can feel that, and I think that makes all the difference.”
Ken Forester, CEO, acknowledged the survey results by saying, “I am humbled by the overwhelming response of our customers and friends, and I am proud of our team that works tirelessly to exceed expectations. It’s very important to us that every pilot and passenger feels welcomed and valued. We understand that customers have many choices when they fly into Teterboro, and we truly appreciate their business.”
Teterboro, NJ, April 9, 2012 – Meridian Teterboro, the family-owned FBO based at Teterboro Airport (TEB) near New York City, has once again been ranked among the best FBOs in the country. Recent results from two popular industry surveys, the Professional Pilot 2012 PRASE Survey, and the Aviation International News (AIN) 2012 FBO Survey, confirmed the FBO’s commitment to outstanding customer service.
The ProPilot survey ranked Meridian 12th nationally among Best US FBOs, and 7th among the Best Independent FBOs. In both categories, Meridian was ranked highest among Teterboro FBOs. In the category of Best FBO CSR, Betsy Wines returned to the #1 spot, while Victor Seda was close behind, placing #5 among Best CSRs. Meridian Teterboro was the only FBO to have two CSRs represented in this category of Top 6.
Steve Chandoha, FBO President, credits the performance of his team to the personal touch his long tenured staff brings to the table. “With the longevity of our employees, we can really get to know our customers well and customize the service packages that we offer them”.
In the AIN survey, Meridian received a rating which placed it in the Top 10% of all FBOs in the US, and first among all New York Metro Area FBOs. The rating system included categories of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and an Overall rating. In addition, Meridian received 187 evaluations, the highest number of evaluations received by one FBO. According to AIN, there were 1,639 FBOs that were evaluated by at least one respondent.
Ken Forester, Meridian CEO and Owner, says, “The AIN Survey confirms what we at Meridian strive for everyday. It means going beyond customer satisfaction and exceeding expectations.”
Check out the great article on FltPlan.com that features Meridian’s #1 FBO ranking among a recent pilot survey:
Thank you to all those pilots who voted for us!!! We are looking forward to continuing to serve you!