On July 19, 2018, the Hayward Police Department’s Special Response Unit had the opportunity, for the first time ever, to conduct training for helicopter rescue operations and marshalling at Meridian Hayward.
The unit was aided by a Coast Guard HH-65 Dolphin Eurocopter, specially designed for rescue operations, and a CHP (California Highway Patrol) A350 Eurocopter.
General Manager, Carlos Rodriguez, extended the invitation to return for any additional training the SRU may require: “It’s important to support the community and to give back, in any way we can, to those that protect it. We’re happy to have been able to help the Hayward Police Department and thank them for everything they do!”
Meridian is excited to have been able to assist the Hayward Police Department train for such a vital task and hopes to continue supporting the local communities surrounding all of our FBOs.
Meridian, the award-winning private aviation company, is pleased to announce that it has successfully completed ground handling and servicing training for large cabin and mid-cabin Gulfstream aircraft. Gulfstream offers the training in partnership with FlightSafety International, who developed the curriculum for the training courses. The program is designed to raise awareness for aircraft safety during servicing and improve dispatch reliability. The training is available to fixed-base operators (FBOs) that handle Gulfstream aircraft.
The two online training courses are designed for line service technicians and cover large cabin Gulfstream (G350, G450, G500, G550, G650) and mid-cabin Gulfstream (G150, G200, G280) models.
“We are always seeking new ways to improve the customer experience,” said Jeff Torres, Line Service Training Coordinator. “Adding another level of expertise only adds to the quality service we offer our customers, and in this case, those who operate or travel on a Gulfstream model aircraft.”
Gulfstream recognizes those FBOs that have successfully reached 100% Line Technician completion of the training. Meridian Teterboro and Meridian Hayward have completed both the mid-cabin and large cabin training. Subjects covered in the training include aircraft parking, towing and mooring, water servicing, window cleaning, snow and ice removal, and a comprehensive tour of the aircraft itself.
“Meridian is dedicated to continuous improvement opportunities which help us maintain the highest standards,” adds Carlos Rodriguez, General Manager of Meridian Hayward. “We are pleased to have attained another endorsement which adds to our commitment to safety, reliability and outstanding customer service.”
Meridian Hayward became one step closer to reality last week when the first class of recruits arrived in Teterboro for an extensive two weeks of Customer Service and Line Service training. This is our first class of Line Service and Customer Service Representatives (CSRs) to join our West Coast operation, and they will be the ones to set the standard for future employees. Our Line Service employees began their first day of training on August 15 at Hayward Executive Airport in Hayward, CA. Afterwards, they met with the CSRs and the team was sent to Meridian’s facility in Teterboro last weekend to begin their first day on Monday, August 22. The starting class for Meridian Hayward will consist of 4 CSRs, 7 Ramp Agents, 1 Customer Service Supervisor and 1 Operations Manager for a total of 13 employees. During new hire orientation, we received great feedback from everyone, as they were excited to be with us and motivated to work together as a team. Their collective focus will be to help make Meridian Hayward #1.
Marcia Maki, Customer Service Supervisor, and Carlos ‘Tiny’ Rodriguez, Operations Manager, are leading the training for the new hires. They have both recently moved into their respective positions to lead the Hayward teams. Marcia joined us from Castle & Cooke in California, and Carlos relocated from Meridian Teterboro to join the team in Hayward. Last week, we had a total of 9 new hires in Teterboro for training – 2 Customer Service Representatives (CSR) and 7 Ramp Agents. Two more CSRs will be coming to Teterboro for training in September.
Ramp agents have started their on the job training (OJT) as part of the training curriculum. They have been learning our equipment and procedures by shadowing employees. CSRs have also started on-the-job training by working the front desk and learning how to handle inbound phone calls, which can get very hectic at times. Each new recruit is learning the ‘Meridian Way’ and absorbing the company culture, so when our customers visit our Hayward location, they can expect to receive the same high level of service that they get in Teterboro. The first round of training in Teterboro will last from August 21 until September 2. The group will then return to Hayward during the week of Labor Day, where they will be practicing what they had learned on the newly-paved Hayward ramp before returning to Teterboro for one last round of training.
The new Ramp Agents are Robert Lopez, William Devine, Bryan Kwee, Eduardo “Eddie” Picazo, Lennard “Cheetah” Davis, Leonardo “Leo” Mendoza and Joshua Moon. The new Customer Service Representatives include Bridgette Hendricks and Fotoon Giananni. Two more new CSRs, Christopher “Chris” Jones and Janet “Jenny” Deitschman, will arrive in Teterboro for their respective training on September 6, and the Ramp Agents will return on September 12 for their second round of training.
The background story of each new hire is as diverse as the group itself. Six of the seven Ramp Agents have never been to New York City before this trip. One of the recruits had just experienced his first flight (ever). We have a professional boxer in the group (1-0 record), a Tuskegee Airmen descendant, a costume designer, a bike builder, and several volunteers who support their communities by working in soup kitchens or rebuilding houses. The list goes on and on!
Marcia Maki, Customer Service Supervisor, is looking ahead, “The training in Teterboro will be a great learning experience for our Hayward team as they prepare for Day One. There’s no better place to cut your teeth than at the busiest General Aviation airport in the country, and probably the world. We are working hard to make sure that each one of our new hires feels comfortable in their respective roles before we open our doors. So far, things are going well and our trainees seem to be really enjoying the experience. We are very happy to have such an enthusiastic and talented group!”
Carlos Rodriguez, Operations Manager, had this to say, “I’m excited that we were able to find such a talented and diverse group of individuals who are so motivated and enthusiastic about joining our company and learning the Meridian culture. From our Customer Service Reps to the Ramp Agents, this class of recruits will be the foundation for which we build on, and I believe they will proudly carry the Meridian reputation to Hayward and the West Coast.”
Meridian Hayward is expected to open at the end of September, 2016.
Teterboro, NJ – In late September, Meridian Jet Center, located at Teterboro Airport in Bergen County, NJ, hosted two aviation-sponsored seminars that supported continuing education in aircraft maintenance and repair. The first seminar was sponsored by Duncan Aviation on September 22, and it covered a wide range of topics that included the 731 Oil System, Maintenance Tracking, Bridging the Gap between NDT and Maintenance, Future Air Mandates, Flammability Testing, Aerospace Sealants, and EASy II Program Updates. The classes were approved for IA renewal credits.
The second seminar was sponsored by SATCOM Direct, and it was held on September 27. The four-hour seminar also covered a wide range of topics that included Flight Deck and Cabin Security, FANS-1/A and CPDLC, Smartphone and Tablet Applications, New Service Offerings, and Troubleshooting.
Both seminars were free-of-charge and held in the Meridian 3rd floor Training Room. Breakfast and lunch were provided complimentary for the attendees. Meridian will be hosting several more seminars in the coming months. To get on our email list, please contact us at firstname.lastname@example.org.
On February 10, 2011 Meridian Jet Center Maintenance Department was awarded the PAMA 2011 Aviation Maintenance Facility of the Year. The award was presented at the WAMA/PAMA joint meeting by PAMA President Ed Furst to John Langschultz VP of Maintenance. The award was given Meridian for their support of technical training classes hosted by Meridian.
August 9 through 13, 2010 Meridian Jet Center hosted a Rockwell Collins Pro Line IV Maintenance Class. This free of charge course provides line maintenance personnel with the necessary training to operate and perform flight line maintenance for the Pro Line IV system.
Upon completing this course the student will have an understanding of Pro Line IV avionics principles and operation. They will be able to identify system components and their functional characteristics.
The class was attended by 27 students from various companies.
Breakfast and lunch was provided by generous sponsors.
The morning breakfast for the week was payed for by Ray Larkin from ICG.
The lunch sponsors were: Meridian Jet Center Executive Jet Management Islip Avionics Teterboro PAMA Standard Aero AAR Mars Net Jets
Thanks for all your generous support