Customer Service Executive Terminal (FBO) General

Meridian Celebrates Victor Seda’s 20-Year Anniversary

On August 19, Meridian celebrated Victor Seda’s 20-year anniversary with the company. Victor joined Meridian as a Customer Service Representative (CSR) in 1999. In 2008, he was promoted to Customer Service Manager and now supervises a staff of 22 colleagues.

Victor, along with the Meridian team, celebrates his 20-year anniversary.

Over the years, Victor has received numerous accolades for his outstanding customer service. He has consistently been ranked in the top of this category by Professional Pilot (ProPilot) Magazine in its annual PRASE Survey. Joining him in this honor is our own Betsy Wines. Together, both of them have been named among the top five CSRs in the country by ProPilot for the last 12 years!
Victor came to Meridian from the restaurant industry. He says he loves aviation and really loves working at Meridian. “Working here is awesome,’ he says. “Everyone is like family and I look forward to coming to work every day.”
Victor says he really enjoys the interaction he has with people in his job. It can be very busy at times, and he says that’s what he really enjoys. “I like being at the front desk and dealing with our customers. There’s always something different going on and I am certainly never bored!”
Meridian is incredibly proud of Victor, and all our dedicated Customer Service staff. We’re so glad for your long tenure here and all of the years you have represented Meridian.
Congratulations Victor!
Victor’s celebration was colorful and lively.


Meridian Teterboro Voted Among Best FBOs in 2019

A ramp view of Meridian’s terminal and hangar at Teterboro Airport (KTEB)

Meridian, the award-winning private aviation company, is pleased to announce that it has been recognized as one of the nation’s best FBOs by two of the leading industry surveys for 2019. The company’s Fixed Base Operator (FBO) in Teterboro was voted in the top 5% of all US FBOs, as well as the #1 FBO in the Northeast, by readers of Aviation International News (AIN) in its annual FBO survey. Readers of Professional Pilot (ProPilot) also voted Meridian Teterboro among the best FBOs in this year’s annual PRASE Survey.
In addition to ranking the FBOs, both surveys also measure individual performance. Meridian is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their unwavering dedication to customer satisfaction. AIN voters distinguished Betsy Wines for routinely going “Above & Beyond”, while the ProPilot survey acknowledged both customer service representatives for their efforts. Wines ranked #2 and Seda ranked #4 in the Best CSR category, and 2019 marks the 13th year in a row that the two colleagues have been voted together in the top of the category.
The Meridian Teterboro Customer Service Team

“It’s gratifying to know that our efforts are appreciated,” said Ken Forester, Meridian’s CEO. “We know customers have options when flying into Teterboro, and I am proud of Betsy and Victor and the entire team who make every pilot and passenger feel welcomed. Our customers enjoy coming to Meridian because of the personal commitment we make to each customer and to each other.”
The 2019 AIN FBO Survey results were released on April 1, and the results of the Professional Pilot PRASE Survey were released on April 29. Meridian was again named the highest ranking FBO at Teterboro Airport in both surveys.
“These industry surveys are well-respected. The entire Meridian TEB team is honored to be recognized for our exceptional service,” Forester added. “We sincerely thank our customers for their support and confidence in us.”
The Meridian Teterboro Line Service Team

Executive Terminal (FBO) General

Meridian Named #1 FBO in Northeast and at Teterboro Airport in 2017 FBO Surveys

The Meridian Teterboro staff is honored by the 2017 FBO survey results.
The Meridian Teterboro staff is honored by the 2017 FBO survey results.

Meridian, the award-winning private aviation company, is pleased to announce that its Fixed Base Operation (FBO) in Teterboro has again been voted the top FBO in the Northeast by readers of Aviation International News (AIN) and by registered members of in their 2017 FBO surveys. Readers of Professional Pilot (ProPilot) again recognized two of our customer service representatives among the top four in the nation in its annual PRASE Survey. Meridian was also voted the #1 FBO at Teterboro Airport in all three surveys. These industry surveys are well-respected and the entire staff is honored to be recognized for its exceptional service.
Meridian was voted in the top 10% of all US FBOs in the AIN survey, while’s Pilots’ Choice Awards rated Meridian #8 among its Top 50 US FBOs. ProPilot readers ranked Meridian among the top 20 Best US FBOs. The AIN and ProPilot surveys also measure individual customer service, and the company is proud to say that both Betsy Wines and Victor Seda continue to be recognized for their outstanding efforts. AIN recognized Betsy Wines for going ‘Above & Beyond’, while ProPilot had both Wines and Seda ranked #1 and #3 respectively in the Best CSR category. This is the 17th time that Betsy has been voted Best CSR by ProPilot readers, and 2017 marks the 11th year in a row that Betsy and Victor have been together in the Top 5 of the category.
Steve Chandoha, Meridian Teterboro President, credits his team as the main reason for the continuing high marks the company receives. “Our entire FBO team, from Security to Customer Service to Line Service, understands that we must treat our customers as individuals. Betsy and Victor continuously demonstrate these values with their work ethic and attention to detail. I am very proud of them, and the entire staff of Meridian Teterboro.”
“Exceptional service is the cornerstone of our corporate culture here at Meridian, and we are very pleased that our customers and colleagues see and appreciate that commitment,” said Betsy Wines, Vice President of Customer Service & Human Resources. “We are honored that they have named us the top FBO at the airport, as well as recognizing us as one of the leading FBOs nationwide.”
Ken Forester, Meridian CEO, summed up his appreciation of these survey results by saying, “I am proud of the entire team that works to exceed expectations every day. It is important to us that every pilot and passenger feels welcomed and valued when they arrive at Meridian. We understand that customers have choices when they fly into Teterboro, and we truly appreciate their business.”

Executive Terminal (FBO) General

Meridian Voted among Best in PRASE Survey

This week, Professional Pilot magazine released the results of its 2014 PRASE Survey, and we are proud to say that Meridian Teterboro has once again ranked among the nation’s best FBOs. In addition, Betsy Wines was once again voted to the top spot among Best CSRs. Her colleague Victor Seda was also voted among the Top 5, putting Meridian Teterboro as the only FBO to have two CSRs in this category. This is the eighth consecutive year that the duo have appeared together among Best CSRs.

The results are currently available online at 2014 Pro Pilot PRASE Results. The results will be published in the May issue of Professional Pilot.

Highlights include:

• Meridian ranked #15 overall among Best US FBOs (#1 among TEB FBOs)
• Meridian ranked #8 among Best Independent FBOs
• Betsy Wines and Victor Seda have now ranked together in the Best CSR Category for the 8th year in a row:
     – Betsy ranked #1 CSR
     – Victor ranked #5 CSR

Congratulations to Betsy & Victor, and the entire FBO Team!!

Executive Terminal (FBO) General

Meridian Ranks Among Best in FBO Surveys

Teterboro, NJ, April 9, 2012 – Meridian Teterboro, the family-owned FBO based at Teterboro Airport (TEB) near New York City, has once again been ranked among the best FBOs in the country. Recent results from two popular industry surveys, the Professional Pilot 2012 PRASE Survey, and the Aviation International News (AIN) 2012 FBO Survey, confirmed the FBO’s commitment to outstanding customer service.

The ProPilot survey ranked Meridian 12th nationally among Best US FBOs, and 7th among the Best Independent FBOs. In both categories, Meridian was ranked highest among Teterboro FBOs. In the category of Best FBO CSR, Betsy Wines returned to the #1 spot, while Victor Seda was close behind, placing #5 among Best CSRs. Meridian Teterboro was the only FBO to have two CSRs represented in this category of Top 6.

Steve Chandoha, FBO President, credits the performance of his team to the personal touch his long tenured staff brings to the table. “With the longevity of our employees, we can really get to know our customers well and customize the service packages that we offer them”.

In the AIN survey, Meridian received a rating which placed it in the Top 10% of all FBOs in the US, and first among all New York Metro Area FBOs. The rating system included categories of Line Service, Passenger Amenities, Pilot Amenities, Facilities, and an Overall rating. In addition, Meridian received 187 evaluations, the highest number of evaluations received by one FBO. According to AIN, there were 1,639 FBOs that were evaluated by at least one respondent.

Ken Forester, Meridian CEO and Owner, says, “The AIN Survey confirms what we at Meridian strive for everyday. It means going beyond customer satisfaction and exceeding expectations.”

Executive Terminal (FBO)

CSR SURVEY WINNERS! Meridian Teterboro’s Betsy Wines wins Pro Pilot Top spot for 13year! Victor Seda back up to #3!

Professional Pilot results are in! Betsy Wines does it again for the thirteenth year in a row! She has earned the #1CSR  spot on the survey since 1996.  Thanks to all the voters Meridian’s CSR Manager Victor Seda proudly reclaimed his #3 spot, maintaining a top 10 position for the third year in a row!!   Meridian continued efforts are awarded with well earned accolades and top spots. Meridian is the line by which all others are measured!!  Meridian Consistently delivers a truly exaordinary experience , leaving our customers feeling welcomed, well cared for and confident that they made the smart choice.